A correspondence from this morning:
Dear Counter Culture,
I do kind of have a concern!
I ordered coffee on the 26th of last month, paid extra for 2-day shipping, and this morning I used the LAST OF MY COFFEE!!!! For my FIRST mug, normally of two—not today!!!
Where’s my coffee? Are you getting that I am OUT OF COFFEE?!?!?!?!
I NEED MY COFFEE!!!!
Send my coffee!!!!!
Jesse Gordon (Counter Culture Coffee)
Thanks for contacting us! I'm sorry to hear you're out of coffee. Having ordered late Friday night, your coffee was roasted and shipped on Monday and should be arriving today. I'm really not sure why it's scheduled to be delivered tomorrow as it went out 2nd Day Air on Monday, but I'm going to refund the shipping charge for you since it's not arriving on time. Again, I have no idea what's going on with the delay as this is out of our control once it leaves the building.
Please do not hesitate to respond with any additional questions or comments!
Counter Culture Coffee
Retail Customer Support
Thanks for your reply, but I cannot read it as my brain is not working correctly. It sounded like you're implying that it's not going to be here before tomorrow.
Did I get that right. Either that or:
Thanks for your supply, but I cannot bread it as my brain is not twerking correctly.
Thanks for tour replay, but I cannot heed it as my bran is not weakling correctly.
Why is the light growing dim?
[Note: Joking aside, Counter Culture is a full-service coffee supplier based in Durham, North Carolina. And actually, one of the best things about them is that they insist on roasting their coffee after the order comes in, so it's as freshly roasted as possible when it gets to you. And of course they're not responsible for the ordinary delays of rural delivery.
Still, there's this:
—Mike, brain on half speed (i.e., one mug).
The dogs know there's something wrong.]
UPDATE 2:15 p.m.: After I shared this link with him, Jesse at Counter Culture responded: "Thanks for sharing! And thanks for the kind words. Again, I apologize for the delay and hope you make it until tomorrow. If not, we appreciated your business!"
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Featured Comments from:
adamct: "...Wait...what?!? You order roasted coffee? What happened to roasting your own? At this rate, five years from now you will be telling us about how you got your morning coffee at the Dunkin Donuts drive-through.... :-) "
Mike replies: My first Behmor 1600 lasted 26 months before it broke, which I gather from online scuttlebutt is about average. That I could live with; given how inexpensive they are (as coffee roasters go) and how easy to use they are, getting two years of daily use out of the machine seemed reasonable. The second one broke after only about five months, though, and I was preparing for my second move at the time, so that was that. (Plus, the price has gone up by $70.)
I started ordering from Stone Creek Coffee in Milwaukee, which ranged from good to excellent depending on the bean, but since I've been out here I've been unlucky with some supply problems with them (I kept ordering and they'd call to tell me they're out). So I've been trying some local roasters and am currently making my way through a list of the top mail-order roasters around the country.
I'm not actually going to hold this against Counter Culture, but on the other hand I don't want to have to go to the grocery store and buy 12 ounces or a pound of coffee just to get me though one day. I'm headed to Corning tonight; maybe I'll stop at the excellent Wegman's grocery and see if they have a small "sampler" package of beans so I can function in the morning.
Life is short and the search for a good cuppa is neverending.
I still can cautiously recommend the Behmor for people who want to try roasting their own. It's not hard to learn how to use it. It's best if you have a heated garage, or workshop, or some other heated but well-ventilated space, to do it in; although the catalytic converter keeps the unit from smoking much, and the strong smell dissipates quickly, you need to keep a Shop-Vac (or portable vacuum like the Dyson V6 Trigger) handy to clean up. Clean up takes only 30 or 40 seconds after the roast is finished and the unit has cooled, but it would take longer if you had to lug the Shop-Vac in from someplace else.
By the way roasting coffee does not smell like coffee. Although it's a very strong smell, which some people like and some people don't, it doesn't have staying power; after three to five hours it's gone completely. Still, it's quite possible that any given individual (or any given individual's spouse) would not want that smell in a kitchen even temporarily.
Dick Barbour: "Mike, You need to keep a jar of Maxwell House Instant on hand for emergencies like this. 8-) "
Mike replies: ...And a Ghurka knife, so I can commit harakiri after being forced to down said Maxwell House Instant? :-)
Bryce Lee: "Hmm, one may only hope for something positive to come from this futile complaint. I would suggest you return to bed, disconnect both the computer and the telephone and bury yourself under the covers until the problem is solved. Oh and walk the dogs first. With my Nikon D750 en route to Nikon Canada for another recall shutter problem, I like you shall be not in a communicative mood."
Nikhil Ramkarran: "Dude, what happened to the home roasting?!? Got into that thanks to you (and if you think delivery to rural locations in the US from the US take long, try deliveries from the US to Guyana)."